Search This Blog

Showing posts with label customers. Show all posts
Showing posts with label customers. Show all posts

Wednesday, January 31, 2024

A Month of Winter, A Month of Reading


We finally had a big snow. Plows were at work for days and days. Is what we are experiencing now simply a late January thaw, to be followed by another couple months of winter? Mother Nature doesn’t seem any surer than we are – and feels as ready as we are to welcome spring. But no ice fishing? No ice boating? Can we call it winter at all? Some are wondering, saying, "It doesn't feel right."




I didn't make a New Year’s resolution, but I did decide that instead of publishing bare lists of books read, either by the year or the quarter-year, in 2024 I will give the lists monthly and annotate lightly. Don’t look for full reviews here (when I have written more elsewhere, I will include a link), just somewhat a little more indication than ‘fiction’ or ‘nonfiction’ of what you can expect to find inside the covers if you look for any of these books. 


So here they are, the books I read this January 2024:



1. Straight, Susan. The Country of Women (nonfiction). I characterized this elsewhere as “a long love letter addressed to her three daughters, telling them everything she knows about previous generations on both sides of the family.” I love this author!


2. Brach, Tara. Radical Compassion (nonfiction). A how-to text for getting below and beyond anger, knowing ourselves better, and loving others better.


3. Mosley, Walter. Always Outnumbered, Always Outgunned (fiction). Of all Mosley’s novels, this is my favorite, a book I consider absolutely perfect. The HBO film version is excellent, too, no doubt thanks to the author’s involvement in the production. 


4. Picoult, Jodi. My Sister’s Keeper (fiction). The only novel of Picoult’s I have read, I found it well written and compelling but was disappointed in the ending, which seemed unnecessarily contrived and over the top.


5. Johnson, James Weldon. The Autobiography of an Ex-colored Man (fiction). Johnson was not only a writer but a real VIP: Broadway lyricist, the first Black lawyer admitted to the bar since Reconstruction, consul to Venezuela and Nicaragua, university professor, civil rights activist, and head of the NAACP for ten years. This work should be more widely read than it is today.


6. McCullers, Carson. The Heart is a Lonely Hunter (fiction). It was only coincidence that I read this novel, featuring the deaf Mr. Singer, right after reading Johnson’s novel with another fictional Mr. Singer. Both are classic American stories, and both highlight the loneliness often found at the heart of the American Dream.


7. McHugh, Laura. Arrowood (fiction). This semi-Gothic, cold case story was more engaging than I expected, and I am interested now in reading the author’s The Weight of Blood, set deep in the Ozarks, as the first few pages included following the end of Arrowood gave a vivid sense of place that I did not find in the novel I read.

 

8. Clymer, Eleanor. The Trolley Car Family (fiction – juv.). A charmingly written and illustrated children’s story set in the early post-WWII period, with streetcars, milkmen, and small family subsistence farms. Never didactic, often rough-and-tumble, a summer in the country provides adventures and lessons for the Parker children.


9. Deaton, Angus. Economics in America: An Immigrant Economist Explores the Land of Inequality (nonfiction). Deaton explains what it is that economists do, inside and outside the academy, and explores ways that American systems (such as healthcare) and American expectations and beliefs differ from those in Europe and the U.K.


10. Van Dyke, Henry. Little Rivers (nonfiction). Author, diplomat, educator, and clergyman, Van Dyke appears in these reminiscences as a travel and fly-fishing aficionado. Although he generally has guides and camp cooks and paddlers to do the work out in the wilderness, he keeps them behind the scenes, and he does plenty of tramping himself from place to place.


11. Anselmo, Anthony. The Spirit of the North Wind (fiction – YA). This novel from a member of the Sault Ste. Marie Ojibwe tribe combines, in a thirteen-year-old’s vision quest, both happy modern family life and elements of magic realism.


12. Foster, Elizabeth. Gigi in America (fiction – juv.). No, not the “funny little girl” from Paris. This Gigi, male, began life in Vienna, and he is a merry-go-round horse. Until they grow too big for the horses’ saddles, children who ride the merry-go-round horses can enter into conversation with them, and several children help Gigi return to the first little girl he loved, now grown up with a daughter of her own. World War II intrudes but only in rather vague, subtle ways. Gypsies are for the most part portrayed in a positive light.


13. Hopson, Nasugraq Rainey. Eagle Drums (fiction – YA). Expecting another vision quest, I was taken much further by this retelling of the Inupiaq society creation myth, small family groups learning from golden eagles how to live together in harmony and pass on their history in song and dance. Mesmerizing and important work.


14. Cott, Jonathan. Wandering Ghost: The Odyssey of Lafcadio Hearn (nonfiction). Excerpts from Hearn’s own writings are so numerous and so lengthy that he deserves to be called a co-author on this volume, but in the end I have no complaint with either man’s contributions. Cott is sympathetic to his subject, and Hearn so completely himself, that the result is superb.


15. Hesse, Hermann. Autobiographical Writings (nonfiction). The selection takes him through life into old age, and he doesn’t hide his feelings. His likes and loves, agonies and peeves are all expressed. He would not have wanted to meet you or me, but here he is, revealed to us all.


16. Meis, Morgan. Ruins: Selected Essays (nonfiction) Surprising. Meis, Ph.D. in philosophy, is a man of catholic interests and thoughtful opinions on such diverse subjects as art, literature, “ruin porn,” the freedom of private life in formerly Communist East Berlin, and the public commemorations of tragedies. I was particularly fascinated by the essay on David Foster Wallace’s The Pale King. Though I doubt I will ever read that novel, unfinished at the time of the author’s death (I have read Infinite Jest and many of DWF’s essays), I look forward to reading more essays by Morgan Reis. 


17. Campbell, Bonnie Jo. The Waters (fiction). Since this was my second reading and the first was not long ago, I was able to appreciate anew and in much greater depth countless details on almost every page of this novel, some having to do with the setting, others foreshadowing events or, often, borrowing from or echoing familiar myths and fairy tales. The Waters is not a simple “retelling” of any one particular older story but contains timeless worlds within itself, even with a setting that could not be more local to southcentral Michigan. And her characters are true to the bone. So proud that she’s a Michigan writer!


18. Straight, Susan. Aquaboogie (fiction). I’ve already written that Susan Straight and Bonnie Jo Campbell have a lot in common. Both write of real people in real places, such that you are pulled irresistibly into a world you may never have encountered before. This volume of Straight’s, her first published book, is short stories and is the fourth book of hers I’ve read, following two novels and a memoir. Highly recommended author!


19. Berger, John. Ways of Seeing (nonfiction). From oil paintings to photography to advertising images, Berger pursues a thesis of the power of wealth and its message to the rest of us. “Glamour cannot exist without personal social envy…. The industrial society which has moved towards democracy and then stopped half way is the ideal society for generating such an emotion.” 


Again and again, I echo the words of Christopher Morley’s fictional Roger Mifflin: “Thank God I am a bookseller!” I don’t promise my customers that they will become happy and glamorous, desirable and envied when they buy books from me. Instead I offer them food for thought and hassle-free armchair travel to worlds real and imaginary. 



 

One last thought for today:

 

Have others besides me noticed how often businesses “need” our feedback these days? There are no more simple transactions, it seems, in which what we paid for is delivered to us and that's all there is to it, but an ongoing, endless plucking at our sleeves, a kind of needy attempt to establish a “relationship.” I might be inclined to thank salespeople in person (or on the phone) or send a grateful note, but I find these endless requests for e-mail feedback unnecessary and annoying, not only because there are so many of them but also because they ask formulaic questions and provide answers from which I must choose. 

 

I don’t and won't do that to my customers! When I mess up (which I try not to do very often), I apologize! On the other hand, frequent repeat customers make me very happy, and many have become my friends over the more than 30 years I’ve been in business, and that did not happen because I asked them to "rate their experience” on a scale of 1 to 5 or 6 or 10. 

 

Do we understand each other? You don’t have to answer that, because yes, I think we understand each other!

 





 

Wednesday, August 19, 2020

I Want to Share Some of My Favorites With You

Summer Woodland, Michigan
Okay, you know I’m a devoted re-reader of my favorite books. I’ve said it often enough, and you've heard it before, so blah-blah-blah, yadda-yadda. What, however, does personal re-reading mean to me as a bookseller?

Come on in and browse!
Well, my old favorites are one reason I began my bookselling career in used books, and it’s also a reason why, when I am putting together an order for new books – things customers have asked me to get for them, as well as new titles I believe will appeal to my clientele – I often check to see which authors and titles I’ve loved are still in print so I can share them with my Northport public, locals and visitors.

For example, I’m always re-ordering Betty Smith’s A Tree Grows in Brooklyn because – well, it is a beautiful story, told with elegant simplicity, wonderfully accessible, and it also offers a window into an early time in our nation’s history, with horse-drawn peddler wagons, singing waiters, tenement buildings without elevators, and much, much more, all seen through the wide eyes of a young girl. It is a coming-of-age story, not a children’s book, and one I would list as an American classic. Have you read it yet? – A young woman came in as I was writing a draft of this post and asked if I had the book! It should arrive today! She’ll come back! This is the kind of thing that makes me so glad I am a bookseller!

Monarch time
Mark Rashid is a very different kind of author, and his nonfiction books are worlds away from fictional Brooklyn. Since I’ve written extensively about him already, I only want to say today that I am expecting delivery of a couple more of his books soon – and that you don’t have to have a horse (though how I wish I did!) or be training a horse, and maybe you don’t even have to be horse-crazy, to get a lot out of Rashid’s anecdotes and lessons about working with horses. When I read about Rashid working with horses, I am flooded with a feeling that the world is beautiful, not only because it has horses in it (see the poem by Alice Walker – and I need to re-order that book, too!) but also because there are good, decent people in it like Mark Rashid.

Now for another switcheroo: from fiction to horse training to interpersonal communication. Does the name Suzette Haden Elgin mean anything to you? I have handled and recommended and sold many copies of her original book, The Gentle Art of Self-Defense, which I absolutely love because it teaches us (1) how to recognize sneaky, indirect verbal attacks and (2) how to deflect the attack without going on a counter-attack. Brilliant! I don’t have that first title in stock and couldn’t order it new, but thank heaven The Last Word on the Gentle Art of Verbal Self-Defense was not the last word, because here are books I was able to stock, and I think the one on …Communicating with Kids will be one all parents will want to reference. 

Defend yourself gently without counter-attacking

But a full and complete discussion of books I’ve read more than once and highly recommend would be a book in itself. Do you live in or live elsewhere but love Michigan? If so, and you have yet to read Bruce Catton’s history of Michigan and his memoir, Waiting for the Morning Train, put those on your list today! What about anything by Studs Terkel? All his books of interview with Americans, on a variety of subjects, are worth your time. 

Michigan's own Bruce Catton

Chicago's own Studs Terkel

Mildred D. Taylor’s novels are too good to be restricted to YA readers. Historians and lovers of good essays should not miss books by Tony Judt. If I were to begin listing books from the past decade alone, we would be here all day, though, and I know you have other things to do. Whatever you read, do make time for reading, because especially in this glorious summer of our discontent, getting lost in a good book (outdoors if possible) is good medicine for us all. As for me, I'm happy to realize that my bookshop is a Treasure Island, and if you are a booklover and know how to browse, you will never have to leave empty-handed. Only this morning, a repeat customer from Wisconsin told me, "The best part of the trip is coming to this bookstore." 

Just before this morning opening "bell"

But now -- oh, my goodness, the UPS delivery came! Another box of treasures have arrived!

And we are off to the races!



Friday, November 25, 2016

More Treasure Stories Coming In




I’m still getting e-mails from customer friends about treasures they discovered in my bookshop. Sometimes I remember the book or books purchased but not always; often I’ve forgotten something that still glows in my customer’s memory and holds a cherished place in that friend’s home library. Here are some more stories of treasures found:

Susan A.:

Just LOVE Frank and Lucky Get Schooled! We leave it in our guest room so everyone who visits ends up loving it, too. A boy and his dog, and what the dog teaches him. How much better can you get than that? And with the always honest-as-an-apple illustrations by Lynn Rae Perkins, who is double-blessed with word and image genius.

Deb W.

Possibly the coolest and spookiest discovery I ever made at Dog Ears Books was a used copy of a book I had as a kid called McCall's Giant Golden Make-It Book of Crafts and Activities.  It was published in 1953.  I took one look at it merchandised atop a shelf of children's books and my whole childhood flashed before my eyes! 

I think I made every project in that book.  I'd lost track of my original copy but it was probably in tatters anyhow.  So the Dog Ears copy was certainly meant for me.  Thanks for the memories and thanks for the fun

Tom W.

I, too, have a number of great books that I discovered in your shop.  My discovery of the Joseph Heywood mysteries was at Dog Ears. Snowfly is so far the absolute best of his books.

Then there was the chance to meet Louisa Lang Owen, Eric's mother, and read her amazing story of her childhood as a casualty of war.  I will never forget her charming personality.

There are many more books, such as John Mitchell's Grand Traverse the Civil War Era, and other histories that I have found at Dog Ears.  

How lucky we are in Northport to have access to so many new and used books. Not many small towns have this luxury.  Happy Holidays.


Alan M.

I can’t remember if it was my first or second visit to Dog Ears a few years ago after my wife and I took possession or our cottage north of Northport.  I gravitated to the philosophy and religion section.  I’m a college professor and lately have been reading a lot and writing a bit about comparative religious philosophy.  I found there a small, truly exotic text for any bookstore, let alone, I thought, one in Northport, Michigan, at the tip of the Leelanau peninsula.  The book is Traditions of the Seven Rsis by an English Scholar, John E. Mitchiner, and published by the eminent Indian publishing house Motilal Banarsidas. 

That text opened at least three worlds, at which I still marvel.  The first is the world that is the subject of the book, the world of the classical Vedic era in ancient India. The seven Rsis play a central role in the mythology of that period and the continuing cosmology of Hinduism.  They are regarded as “mind-born” sons of Brahma, third in the triumvirate of Siva, Vishnu, and Brahma, the creator God.  They aid Brahma in the creation of the manifest world, are progenitors of races of men on earth, and are the source of the knowledge of the Vedas, the foundational scripture of Hinduism.  They, or at least some, are thought to reappear regularly as needed in the cycles of time to keep alive the knowledge of the nature of the inner-most Self and all of creation as nothing but the play of a primordial field of pure consciousness.

The book is based on Mitchiner’s dissertation and is a painstakingly thorough account of everything ever written about the Rishis in the dozens of diverse texts that make up the tradition.  Because of the central role of the rishis in the founding stories of Hinduism, Mitchiner’s account immerses the reader deeply into the very complex and colorful fabric of Hindu mythological history.    

But Mitchiner’s own story is yet a second fascinating world that may no longer exist.  After being awarded his PhD from London University, Mitchiner spent a couple of years continuing the research that led to the book.  After that, though, he spent a career in Her Majesty’s Diplomatic Service as an Ambassador.  This is the world of aristocratic England where a scholar could become a valued member of the diplomatic service and a university education in the humanities was held in esteem as cultivating a sophisticated outlook and manners, a view in very short supply in our world now dominated by STEM studies and narrow careerism.
                                                                                      
The third world is the world of Northport.  Who in the world owned this exotic text and brought it to Dog Ears for Pam to buy and put on her shelf?  I imagine another college professor, retired moving to the Northport area, maybe downsizing a bit to a cottage, maybe with a spouse who always thought the library was a bit cluttered in any event.  I hope that person thinks of this book from time to time and smiles, happy to have read it, maybe a little sad that it’s gone.  I can assure him or her that it was adopted into a good family and I’m grateful for the worlds it opened.   

---

Now I just have to get the Christmas tree in the stand and upright! Remember, big doings in the village tomorrow (Saturday), including -- what more could you ask? -- horses!

Had intended to close with a photo of tree lying on bookstore floor, but my camera battery pooped out (hence the recycled image at the top of this post), and the charger is at home. Maybe tomorrow, tree standing up? Stop by in person and see!

P.S. Got it up! Squeezed another shot out of camera battery! Stop by, anyway!



Tuesday, November 22, 2016

Holiday Fun -- AND Treasures!


My original subject heading today was going to be “No Big Plan – Just Good Books.” On Saturday, however, I had a visit from a representative from the Chamber of Commerce, and plans for the holiday weekend in Northport have taken promising shape. There will be band music, caroling, evening lighting of the village Christmas tree (with 4,000 lights this year), many other events and attractions, but my favorite, from 4 to 7 p.m., will be the decorated horse-drawn wagon giving free rides through the village. And the horses this year will be black Belgians! So my new plan is to keep the bookstore open until 7 p.m. on Saturday rather than closing at 5. Weather, as always, permitting, so cross your fingers!

Schedule for Saturday, Nov. 26, in Northport
Meanwhile, I posted on Facebook and asked a few people on e-mail what was the most memorable book they had ever found at Dog Ears, whether they bought new or used books, ordered new books not in stock, asked for suggestions, etc.., and here are some of the answers I received.

Marilyn:

My favorite purchase of all time took place at Dog Ears when I discovered that you had a (used, of course) copy of a now out-of-print childhood favorite book on your shelf. Flying Skis is now in my granddaughter's possession.

Another favorite book I purchased from you was one you thought I would appreciate after you read the early reviews. Ruth Ozeki's A Tale for the Time Being remains one of my favorites and I might have missed it if not for your kind suggestion.


Deborah:

Hard to select a favorite. My most recent favorite is Even in Darkness, which I purchased new having read your review. Another book I purchased after eagerly awaiting its arrival was Long Arc of the Universe by Kathleen Stocking, another new book.


Trudy:

You helped me find a book for my husband George--a Mosley book he really liked! I felt proud to bring my young granddaughter to your store. She and I both love to read, and you order the books she likes best.


Sarah:

What I have found at Dog Ears is a warm welcome, an open mind and heart, good and wise advice on books and life in general. I love the author visits, the chance to sit and listen to an author read, and to ask questions and buy the books and get them signed. I love that there are so many books at Dog Ears that have a local connection.


Steve:

I loved delving into a series of books called Introducing. The Guardian said that Introducing is a miracle of modern publishing. For me it really is. The series covers topics from Ethics and Psychology to Chaos and Quantum Theory and Semiotics and Joyce and much more. Lots of graphics to liven them up and help explain.

Being new books, Pamela promptly placed my order and they soon arrived. The experience is much better than online. A visit to the bookstore can evolve into a wonderful conversation. I have more than twenty of these Introducing books on my bookshelf, close at hand.

Books are important to me. I am in two reading circles.


Barbara:

Giving Thanks and reasons to head for Dog Ears Books on Buy Local Saturday:

I’d still have to say the most impactful book I’ve gotten at my favorite book store, Dog Ears Books, is Donald Lystra’s Season of Water and Ice. Not only was the book itself absolutely captivating and beautifully written, but Pamela Grath’s recommendation that I read it led to a turning point in my pathway to authorship, and was a perfect example of why she is a talented bookseller. She knew I’d become a novelist after a long career doing something else, and she knew I loved northern Michigan, and split my time between Northport and Ann Arbor. She also knew Don Lystra had a similar trajectory and that I would appreciate his work. His successful example and beautiful book inspired me to move forward, and Pamela was the catalyst.
It’s hard for me to choose among my favorite activities at Dog Ears (and I decline to leave Sarah out of the equation!!!) a. choosing a section of the store to browse that I haven’t seen in a while, b. the front table- the new and often local books to peruse c. chatting with Pamela (and YES! Petting Sarah!). I must say, however, that my favorite day at Dog Ears, aside from my own author events, was the day I got to be a bookseller for a couple of hours!  Hunting for a military mystery for a customer, helping a little girl pick out that best one book, handing off a book club’s books to a regular customer, and being grateful – again – for Dog Ears and Pamela Grath.
Wish I could be there Saturday … will be up for about 5 days the first week of December….


Susan L.:

1.  Over the years, I've purchased many treasured books, from Modern Library editions to The Legend of Sleeping Bear, books both new and used.

2.   I've asked for help, and have also found things by chance.

3.   Books have been ordered on my behalf with never a problem. They also have been sent in many different directions. They've always arrived at their destination.

4.  Yes, Sarita! I love the peace, comfort, and organized environment. The selection and the encouragement to dabble in different reading materials.

5.  Books revive me. Books open my mind to different points-of-view. Books are filled with fascination. Book discussions bring people together. Books fill every nook and cranny of our abodes. Books are in the rack opposite the toilet so not a minute is wasted. Books are amusing to Finnie and Bianca [her cats], particularly Ulysses and Finnegans Wake. Books are vital, as are bookshops.


Carson:

The best? The most memorable? My most favorite? After 20 years of shopping at Dog Ears Books in Northport, Michigan, I have to say it's a little treasure I spotted high up on a shelf called "Love Letters." It was a small paperback with an old-fashioned drawing on the cover, and for some reason it caught my eye. It was too high to reach, and I didn't want to disturb the lovely bookstore owner, so I resisted my first impulse. As I knocked around the gallery and bookstore, it kept drawing me back. Finally I asked Pamela about it, just asked, and while my back was turned, she grabbed a ladder, climbed up there, and brought me that book. I didn't know if it was fiction or nonfiction, old or new. Inside the charming front cover the frontispiece said, "The Etiquette of Introduction, Courtship, and Proposals; Also a Large Number of New and Original Letters to be Used as Models for any Style of Love Letter." It was just as advertised: Love Letters. So many different ways to say I love you; I want to make you my own; and also, stop asking, already! Published in 1914, it seems more than many lifetimes old, with sentiments so delicately expressed they would be unintelligible to today's young men and women. I couldn't determine if it was old or new; there are no indications of a reprint. The volume is high quality and so perfectly preserved it seems new, yet it's hard to imagine a publisher reissuing this. Writers of love letters are not even a niche market!



Debby:

If not for Dog Ears Books, I would never have discovered MIchigan author D.M. Greenwald and his series of books (Frozen Moon; Cody; and The Wichita Mountain Manhunt) about a man and his search-and-rescue dogs.

One of my other favorite meet-the-author/book signing experiences was with Ellen Airgood at Dog Ears, with her then-new novel South of Superior, which is a wonderful read.

For keeping up with regional authors - as well as many other discoveries - Dog Ears is the place to go.

--- 

Of course, one smart-aleck (Kirk, you know who you are) accused me of running a bait-and-switch operation, in that I sell only books and not dog toys and treats. Well, thanks, anyhow, Kirk, for being a good regular customer and buying new books as well as selections from the "just a bunch of old books" you wrote to say is all I have. (Why is it, with all you quick-witted, zany guys I always feel like George Allen playing straight man to Gracie?)


Gratitude

And no, I am not ignoring or skipping over Thanksgiving! I am deeply, deeply thankful for a loving, supportive marriage; physical and emotional shelter from the storms and vicissitudes of life; dear, dear family members and friends; a planet with heavenly touches like dogs (especially Sarah!) and horses; and my work of nearly a quarter-century in a life of books, where fellow booksellers are colleagues and customers are friends. 

Thank you all for being part of my world!

Beginning of winter project: organizing photographs!




Tuesday, December 13, 2011

Bright Pools of Happiness on Rainy December Days



Here’s a story that began a week ago Saturday. The “Best for Kids” sale at the Willowbrook was over, and David and I were moving boxes of books back to the car to return to the bookstore. As we walked across Mill Street in the rain, David saw something on the wet pavement and bent to pick it up. “It’s someone’s credit card,” he said. We looked at the name. “I know those people,” I told him. “They’re customers of mine.”

Back at the bookstore I looked in my files and found a card with their name on it in my trade credit file (they bring in used books and get a 50% discount on used books they buy from my store as long as their credit lasts), but there was no phone number on the card. They weren’t in the phone book, either. Their credit card from Huntington bank, so David said he’d drop it in the Huntington night deposit box.

But I kept thinking that I should know their neighborhood and some of their neighbors. Were they Cathead Bay people or Omena people? I decided to try Omena and called a friend to leave a message, along these lines: “Do you know these people? Do they live near you? If you have their phone number, would you please tell them that we found their credit card and they can pick it up at the bank?”

Late in the evening the man whose name was on the credit card called our house. Had he gotten the message from Judy? Yes, he said, and from Joan, also. (Judy had called Joan to pass it along.) He and his wife were laughing happily, and he said, “This is what I love about living in a small town!”

Today I came to Northport to find a little package and a card on the counter, dropped off yesterday when Bruce was at the store. The card reads, “It’s wonderful living in a small town where people not only know but care about their neighbors. Your kindness means so much!”

I haven’t opened the package yet. It’s to David and me. It is fun living and working in a small town!